Privacy Policy

Last updated: January 2025

Table of Contents

Introduction

FreshLab ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. Please read this privacy policy carefully. By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect information in several ways:

Personal Information

When you interact with us, we may collect personal information that you voluntarily provide, including:

  • •Name and contact information (email address, phone number, company name)
  • •Job title and role within your organization
  • •Billing and shipping addresses
  • •Payment information (processed securely through third-party payment processors)
  • •Communication preferences
  • •Any other information you choose to provide in correspondence

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • •IP address and geographic location
  • •Browser type and version
  • •Operating system
  • •Referring URLs and pages visited
  • •Time and date of visits
  • •Click patterns and navigation paths
  • •Device information (type, screen resolution, language settings)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information. See our Cookie Policy for detailed information about the cookies we use and how to manage them. View Cookie Policy

How We Use Your Information

We use the information we collect for various purposes:

  • •To provide, maintain, and improve our products and services
  • •To process transactions and send related information
  • •To send promotional communications (with your consent)
  • •To respond to your comments, questions, and requests
  • •To provide customer support and technical assistance
  • •To monitor and analyze trends, usage, and activities
  • •To detect, investigate, and prevent fraudulent transactions and abuse
  • •To personalize and improve your experience
  • •To comply with legal obligations
  • •To protect our rights, privacy, safety, or property

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf (payment processing, email delivery, analytics, customer support)

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

Legal Requirements

When required by law or in response to valid legal requests by public authorities

Protection of Rights

When we believe disclosure is necessary to protect our rights, your safety, or the safety of others

With Your Consent

We may share information with third parties when you have given us explicit consent to do so

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. When personal information is no longer needed, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

Request access to your personal information and receive a copy

Rectification

Request correction of inaccurate or incomplete information

Erasure

Request deletion of your personal information under certain conditions

Restriction

Request restriction of processing of your personal information

Data Portability

Request transfer of your data to another organization or directly to you

Objection

Object to processing of your personal information for certain purposes

Withdraw Consent

Withdraw consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information, including standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

[email protected]

FreshLab 123 Innovation Drive San Francisco, CA 94102 United States